Q: Refunds & Cancellations

We realise and appreciate that circumstances can change, If you change your mind after taking your puppy home, within 7 days we will offer a refund less deposit. You will also need to return the puppy to us before we issue the refund. It is your responsibility to book a vet appointment within the 5 days to guarantee you are happy with the health, confirmation, and temperament of your puppy. After this time we will not offer a refund. If your puppy is diagnosed with a terminal illness or life-altering disability within 12 months of age we will offer you a replacement puppy only, and you will NOT be given the option of a refund.

Question 1

Deposits & Waiting Lists

Accepted Answer

In most cases, we do have a waiting list, if we have puppies available (unreserved) all those that have applied will be notified and we will offer you the chance to place a deposit on a puppy of your choice.

For those that have already paid a deposit, you will be given preference to pick your puppy in order of deposits received.  You can pay a deposit at any time regardless of whether an available litter or not, it will mean you will be prioritised on the waiting list for the next available litter.

Deposits are non-refundable after you have locked in your chosen puppy at 4 weeks of age.

When puppies are 4 weeks of age, those that have paid deposits will be given the chance to choose their desired puppy either in person or by video/photos.

We will not reserve or hold puppies if a deposit is not paid.

we highly recommend placing a deposit to avoid the disappointment of missing out

Question 2

Payment terms

Accepted Answer

A 10% Deposit is payable to secure a future or current puppy from available litters.

Your Deposit becomes non-refundable once your chosen puppy has been selected and then will be “Reserved” under your name.

Full payment must be made on or before your puppy is 8 weeks old.

Only after these obligations have been met will we allow pickup / transport of your new Puppy.

Question 3

Transport

Accepted Answer

We can Fly your puppy anywhere in NZ and overseas by arrangement.  You will be responsible for all additional costs associated in the transport which includes flight cost and purchase of a airline approved crate.  Airnz flights start from $360+

Approximate price for flights

North Island – From $185

South Island – $285

Question 4

Refunds & Cancellations

Accepted Answer

We realise and appreciate that circumstances can change, 
​If you change your mind after taking your puppy home,  within 7 days we will offer a refund less deposit.  You will also need to return the puppy to us before we issue the refund.

It is your responsibility to book a vet appointment within the 5 days to guarantee you are happy with the health, confirmation, and temperament of your puppy.  After this time we will not offer a refund.

If your puppy is diagnosed with a terminal illness or life-altering disability within 12 months of age we will offer you a replacement puppy only, and you will NOT be given the option of a refund.

Question 5

Desexing

Accepted Answer

We do not sell our puppies with breeding rights.  All puppies come with endorsements and must be desexed before 12 months of age and proof must be provided by your vet.

Question 6

Papers

Accepted Answer

All of our dogs a part of our breeding programme are registered with foreign registries as New Zealand (Dogsnz) do not recognise rare colours.  As a result of dogsnz not allowing us to register our rare coloured litters, you will not receive papers with your Frenchie puppy. Please ask prior to purchase if your puppies will be papered of not.

Question 7

When will i get my puppy?

Accepted Answer

Your puppy will be ready to leave at 8 weeks of age, no sooner.

Question 8

Do you provide support if I have questions ?

Accepted Answer

Absolutely, we provide lifetime support for any question anytime.

Question 9

Do you provide a puppy pack?

Accepted Answer

Yes we do, we provide 4 weeks supply of food, and toys as well as blankets from your puppies bed to help them settle in, We also provide natural skincare and grooming products.

Question 10

Do you sell dogs for Breeding?

Accepted Answer

99% of our Puppies go to pet homes.  If we breed a superior Puppy and they display excellent structure, health and quality, then I may consider selling to experienced breeders with a minimum of 2 years of breeding experience.

Apply!

FAQ